You might be wondering: What is Back Office Software, and why do I need it? You've come to the right place. This blog series will dive into the many aspects of why a good back office is essential and how to leverage that back office to increase profit and manageability of your stores. With 20 years in the industry, presence in 50+ countries and over 28,000 sites installed, we know there are countless benefits to using back office software to run your convenience store. Our customers leverage our software to better manage their businesses every day.
To get started, we wanted to give you 3 of the many ways using a good Back Office Software (BOS) will help you better manage your convenience retailing business:
1) You’ll work smarter, not harder. At DataMax, our motto is “Work Smarter, Not Harder”. That’s the way we believe
back office software should be built. Many c-store store operators are out there spending far too much of their valuable time
managing the back office operations of their stores when they don’t need to be! What they don’t know is that they could be working much more efficiently while
simultaneously driving profits higher.
You’d be surprised how many people still try to run a convenience store manually. They'll spend hundreds of hours doing manual processes for filing paperwork, counting inventory, making phone calls to place merchandise orders, outsourcing accounting services to a bookkeeper because they don't really know financial status until its far too late... and the list goes on. You’d also be surprised just how many retailers use old outdated, expensive, inefficient and, in many cases, inaccurate
BOS simply because “that’s what we have always used”. Sometimes it is hard to see the trees for the forest when you are working hard to just make the software
work properly or get that paper report filed.
Stop and ask yourself if you fit this description. If you do, then you’re losing money. You need good quality back office software to help you drive profits.
2) You can control all the operations of your convenience store (or chain of stores) from one Headquarters location. If you already own a convenience store, you know all too well there are a lot of behind-the-scenes efforts that go into
operating it. How do you choose what merchandise to order for your store? Do you let your grocery vendor tell you? Do you really think they will
optimize the products they sell you for your benefit? How often do you reorder your stock? Do you wander about your store sight checking shelves?
How are you keeping track of each order transaction? How much fuel are you selling each month? What stock-outs did you experience? Which products are
selling more than others? A good BOS will give you the ability to control and automate all of this and much, much
3) You’ll make data-driven decisions. Today, we live in a world that is all about using “big data” and data reporting to drive business
decisions. You may have also heard it called BI (Business Intelligence). Sounds expensive, doesn’t it? Well, one thing we know for sure is that NOT using good data for decision making is even MORE expensive.
We know how convenience stores best maximize profits. Without a doubt, the
companies who are leveraging their data are far outpacing the profits of those who are not. We have customers who are data fanatics and others who are not. The data
fanatics are winning the profit wars. It’s simple - you need to make data-driven decisions based upon true facts, not guesses, to get your maximum profit. In order to accomplish that,
your BOS should collect and assimilate all the data points needed to run your business. DataMax's Envoy GRM can use this data to create virtually any report you want within seconds to allow you see the
direction your store is trending and evaluate what changes you need to make. Whether you want to measure candy sales, fuel sales, your quick service
food offerings, or something else, it can be tracked and reported down to each individual item if it's handled by the BOS. These reports will help you make decisions based upon the specific facts for each specific store. A good BOS provides you with reporting and analysis tools you can actually use to increase the success of your business.
These are just some opening thoughts and only a small start of the many reasons why you need c-store back office software, but it should give you a bit of an overview as to why a good BOS is a must for your stores. In the weeks ahead we will dig deeper into the subject of convenience store back office software. In addition, we will be featuring some various DataMax consultants on the blog to share some thoughts on operation and implementation! Stayed tuned ... this is something you won't want to miss!